Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

The stand model KX-TG411CB is faulty there is no voltage to…

Customer Question
The stand model KX-TG411CB...

The stand model KX-TG411CB is faulty there is no voltage to charge the

Technician's Assistant: What's the make/model of your device? How old is it?

The unit is KX-TG4111C Can I get a replacement base or where I have the unit serviced

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This has just started and I took it to ADVANCE here in Winnipeg and it was determined that the base unit was faulty.There was no voltage to charge the batteries.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I just want to get the phone working again or be able to get a replacement stand

Submitted: 8 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 14 minutes by:
11/16/2017
Electronics Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,440
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, which base has an issue? ...the main base unit that has a LOCATOR button? ...or the small docking station of the handset?

If the latter, which handset model is it?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
The base unit with the locator button
Electronics Technician: Louie, Technician replied 8 months ago

I understand.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 8 months ago

The repair needed is not that difficult as it involves the charging line and reverse polarity diode protector that needs soldering/changing.
However, it may be the man-hours cost / Service Fees that would be of a major concern.

If pursuing repairs, an authorized Service Center would be more to your advantage. Please click HERE.

Alternatively and perhaps simpler would be a replacement of the phone system.

Click HERE.

Ask Your Own Consumer Electronics Question
Electronics Technician: Louie, Technician replied 8 months ago

Hi again,

Is further information/assistance still needed with the Panasonic telephone?

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Consumer Electronics
Satisfied Customers: 13,440
13,440 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,732 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

13,440 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I have kx-tg5421 and when I try to use it, it shuts off and
I have kx-tg5421 and when I try to use it, it shuts off and the screen will go blank. When I replace it to base it will show normal screen. I tried to reregister according to the on line instructions … read more
Louie
Louie
Technician
Associate Degree
13,440 satisfied customers
We have a Panasonic phone system hard wired into our house.
We have a Panasonic phone system hard wired into our house. We also have two handsets that we use. One of them has said "No Svc" for about two months. I changed the battery, turned it off and back on,… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,732 satisfied customers
I have Panasonic KX-TG4731 and need a new charger unit
I have Panasonic KX-TG4731 and need a new charger unit PNLC1029ZB Can you supply me with one ? Thanks in advance, Paul … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have just bought cordless phone KX-TG1612AL and it wont
I have just bought cordless phone KX-TG1612AL and it won't charge. I have checked connections . All ok. Phone is working but not charging. Lyn forster NSW… read more
Louie
Louie
Technician
Associate Degree
13,440 satisfied customers
help....i have a corless phone...kx-tg2356 it was working
help....i have a corless phone...kx-tg2356 it was working well...then i get a no link to base and can't make a call...tape and answering machine work fine...just can't use the phone to receive or make… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
After I put in a new battery in my Panasonic phone, I get
After I put in a new battery in my Panasonic phone, I get this message: "No link to base, etc." What do I need to do to get my phone working again?… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
panasonic dect 6.0 phone shows it needs charging, charge it
panasonic dect 6.0 kx-tg 9341 phone shows it needs charging, charge it for 7 hours and then it doesn't work. i try to it talk but and phone just shuts off. sometimes get no link to base and then i hit… read more
Louie
Louie
Technician
Associate Degree
13,440 satisfied customers
HI, I HAVE A PANASONIC KX-TA624 PHONE SYSTEM THAT IS NOT RECEIVING
HI, I HAVE A PANASONIC KX-TA624 PHONE SYSTEM THAT IS NOT RECEIVING CALL. I CAN MAKE OUTGOING CALLS AND THE PAGING SYSTEM WORKS, BUT NO INCOMMING CALLS. I HAD A POWER OUTAGE 3 DAYS AGO AND AFTER THE PO… read more
Louie
Louie
Technician
Associate Degree
13,440 satisfied customers
I have a Bang & Olufsen BeoCom1 Cordless Phone Handset. I
I have a Bang & Olufsen BeoCom1 Cordless Phone Handset. I have had it for 6 years now. About a year ago, I noticed it would beep an audible alert when I would use it. The alert was an indication that … read more
Craig
Craig
Electrical Director
Electrical Automation Technician
749 satisfied customers
My wireless phone system (KX-TGA740) started to cut the signal
My wireless phone system (KX-TGA740) started to cut the signal off at the two minute mark today. That is on all five phones. The batteries are at full charge. What's up???? John Rippinger… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
I have a Panasonic phone system, KXTGA91T, S/N 8AAQA001040.
I have a Panasonic phone system, KXTGA91T, S/N 8AAQA001040. Two of the handsets rapidly lose charge on their bases. The third one seems to last forever on it's respective base. One of the "bad" ones i… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
paansonic phone KX-TGA641 The menu suddenly stopped working
paansonic phone KX-TGA641 The menu suddenly stopped working after one year. No caller ID display, no caller list. Can scroll through menu but the select button does not select anything.… read more
Dan - Master Tech
Dan - Master Tech
Small Business owner
Technical School
279 satisfied customers
Panasonic Phone KX-TG8231 No link to base after changing
Panasonic Phone KX-TG8231 "No link to base" after changing batteries and unplugging from wall.… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,381 satisfied customers
I bought a Panasonic cordless phone less than a month ago.
I bought a Panasonic cordless phone less than a month ago. It is fully charged. Whenever I try to call out OR answer a call, even if I am standing an inch from the charger it gives message saying "no … read more
neelimark
neelimark
Embedded Software Engineer
Bachelor\u0027s Degree
458 satisfied customers
Dear Parts Store I have a Panasonic cordless phone and the
Dear Parts Store: I have a Panasonic cordless phone and the base has stopped working. The model # XXXXX the bottom of the base is KXTGZ500B. Do you carry this part? If not, can you direct me to where … read more
Joe
Joe
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
1,356 satisfied customers
My phone will not work. Bought it 2 years ago...and after
My phone will not work. Bought it 2 years ago...and after charging has always said....phone too far from base. Is there a reset button? Have lost manual now. It is a Panasonic KX-TG5822. I have never … read more
James W
James W
Account Executive
Bachelor\u0027s Degree
2,986 satisfied customers
Panasonic Cordless Phone Is Not Charging And Dropping Calls.
I have a Panasonic cordless phone, Model: KX-TG1031B. It keeps dropping calls and then the screen goes blank. It is charged and has new batteries. What could cause this and how can I fix this problem?… read more
Brad829
Brad829
Vocational, Technical or Trade Scho
240 satisfied customers
I have a Panasonic Cordless phone system with the base and
I have a Panasonic Cordless phone system with the base and 3 extensions. Recently I replaced the battery in 2 of the handsets and now have a "hum" when on the telephone that was not there before. Any … read more
Jeff
Jeff
Bachelor\u0027s Degree
146 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x