Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics

I keep getting a pop message that the administrator of c

Customer Question
cleaner will not open this...
I keep getting a pop message that the administrator of c cleaner will not open this app can you help
JA: Just to clarify, what's the exact make and model of your machine?
Customer: hpz620
JA: How long has this been going on? What troubleshooting have you tried?
Customer: probably since I had geek squad check my computer and subscribed to web root
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 28 days ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 1 minute by:
11/15/2017
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago
Viet - Tech
Viet - Tech, Electronics Tech
Category: Consumer Electronics
Satisfied Customers: 38,668
Experience: Troubleshoot consumer electronics devices.
Verified

Hi,
I'm sorry about the issue. Are you using CCleaner program also? Or are you only using Webroot program?
Please reply at the box below. Thank you,

Ask Your Own Consumer Electronics Question
Customer reply replied 28 days ago
i had c cleaner on my computer so I don't know weather the geek squad took it offf or not
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

When does the popup message appear?

Please reply at the box below. Thank you,

Ask Your Own Consumer Electronics Question
Customer reply replied 28 days ago
when it is booting and when I try to scan my computer
Customer reply replied 28 days ago
are you there
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

Yes. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Ask Your Own Consumer Electronics Question
Customer reply replied 28 days ago
I thought I had help when I signed up for geek squad
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/ybkqux2e
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Consumer Electronics Question
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/ybkqux2e
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Consumer Electronics Question
Customer reply replied 28 days ago
I donot want to invest any more on my virus protection plan
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

You do not need to invest anymore as you already have the Webroot anti-virus protection program.

1. On your computer, click on the website below in order to connect remotely with me, then I can fix the popup issue directly on your computer for you:

http://tinyurl.com/ybkqux2e
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Consumer Electronics Question
Electronics Technician: Viet - Tech, Electronics Tech replied 28 days ago

It looks like you are not there. I can remove the popup message for you. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

Ask Your Own Consumer Electronics Question
Ask John Your Own Question
John
John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
227 Satisfied Customers
Experience: I am here to help you!

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,526 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,322 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,272 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I️ have the beolab5 one of the tweeters is how to I️ replace
I️ have the beolab5 one of the tweeters is blown how to I️ replace I'm in orlando Florida … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I bought a verifone vx 520 online but I can't seem to make
I bought a verifone vx 520 online but I can't seem to make it work … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I had a message on my phone and I eraced all messages and.
I had a message on my phone and I eraced all messages and … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Apex TV won't save my settings. Apex Digital LD4088 it
This is regarding the manufacturer's setting Overscan. I found the manufacturer's menu and I reduced the overscan settings to 0 because I am using the television as a monitor for my computer. However the Overscan settings reset to manufacturer defaults whenever I turn the television off. … read more
Harry
Harry
131 satisfied customers
I have a Sentry Safe, purchased from Home Depot approx. 8-10
I have a Sentry Safe, purchased from Home Depot approx. 8-10 yrs. ago. I keep the key and papers on it inside the safe and only use the code to get in. Today it quit working, the battery is too low. I… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Could you please share a major differences, advantages and
Could you please share a major differences, advantages and disadvantages between below 4 projectors? 1) https://www.amazon.com/gp/product/B0757XLFW8/ref=ox_sc_act_title_1?smid=A3LGJ9ZB5RSN9T&psc=12) h… read more
Harry
Harry
131 satisfied customers
I have a pana TH50PX80A Works perfectly Except for Viera
I have a pana TH50PX80A Works perfectly Except for Viera Link … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My iPad has locked me out and wanted me to input I'd and
My iPad has locked me out and wanted me to input I'd and password ***** when I first got my iPad which I tried several times. Now it has me disable. Can you help me with this problem? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I have a set of RS 135 headphones. All of a sudden i only
I have a set of RS 135 headphones. All of a sudden i only get the background music or sound effects ....no voices. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I need code for my Panasonic remote control,n2qayb000197,
I need code for my Panasonic remote control,n2qayb000197 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
How can I get the latest Australian maps for my Pioneer
How can I get the latest Australian maps for my Pioneer F40BT … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
On my ZVOX audio speaker, how do I set up my T V remote to
On my ZVOX audio speaker, how do I set up my T V remote to control the system rather then the remote that came with the speakers? … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I need a charger for my kx-tgfa30 my wife cleaned my desk
i need a charger for my kx-tgfa30 my wife cleaned my desk and thru it aw how do iget another… read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
Nad c-388, It stopped working. only had it for about 3
Nad c-388, It stopped working. only had it for about 3 months. Power lights comes on and turns blue. Does not matter what source, the same thing. Speaker setting is on "A" as always … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,322 satisfied customers
I can't get my (autotechnica At-LP 120 USB) turntable to
I can't get my (autotechnica At-LP 120 USB) turntable to play. I've connected it to my audio engine 5+ speakers and the light is on, but no sound. … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,651 satisfied customers
I've been having tremendous problems with my cordless
I've been having tremendous problems with my cordless Panasonic phone set for a while now and it's very annoying and disiturbing !! Every time that I am on the phone it abruptly disconnects and then o… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,272 satisfied customers
It's my Shield. I have a dead robot. It's hooked up to my TV
It's my Shield. I have a dead robot JA: What's the brand, model, and Operating System (OS) of your computer? Customer: It's hooked up to my TV not computer JA: Anything else you want the TV Expert to … read more
Harry
Harry
131 satisfied customers
Regarding Model FV-11VHL2 One of the 2 18Watt bulbs out;
Regarding Model FV-11VHL2 One of the 2 18Watt bulbs out; have purchased & installed the approved bulb. It still doesn't light. Can I purchase & replace the balist ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x