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Cannot get rid of the black window in the bottom right which…

Customer Question
Cannot get rid of...

Cannot get rid of the black window in the bottom right which announces a software update is available. Cannot affect with the remote . . . Ray Baxter

Technician's Assistant: What's the make/model of your device? How old is it?

KDL40W6500 purchased 9-18-17

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Two days. Am 82 years old. Have not tried anything..

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 2 days by:
11/18/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,964
Experience: 10+ years
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
Problem remains unsolved.l
Electronics Technician: Josh, Technician replied 8 months ago

Please unplug the power cord from the TV

Wait 2 minutes

Plug it back in

Do you still see the message?

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