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By choice,my newly purchased 32" Sony Smart TV is not hooked…

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By choice,my newly purchased...

By choice,my newly purchased 32" Sony Smart TV is not hooked up to up to the internet. There i now a message in the lower right side of the picture says "New software is now available and asks if I want to update, giving options to show details, update now or later'. I cannot delete this from my screen, I',m using a Spectrum remote which doesn't have a home bultton. How do I delete the message? Thanks/

Technician's Assistant: Just to clarify, what's the exact make and model of your smart tv?

It is a Sony, W600D.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This just started about one hour ago. I haven't tried any troubleshooting as I saw no references in the book.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 44 minutes by:
11/15/2017
Electronics Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,831
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you give me the complete model number of the tv?

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