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I shut the book and key in the safe and don't remember the…

Customer Question
I shut the book...

I shut the book and key in the safe and don't remember the combation

Technician's Assistant: What's the make/model of your device? How old is it?

Sentry Safe SFW123GSC By352583 on the front

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I think 3years old

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No just need help on the combation

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
11/14/2017
Electronics Technician: Nathan, Engineer replied 8 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 30,737
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Electronics Technician: Nathan, Engineer replied 8 months ago

Unfortunately, this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here: https://replacements.masterlock.com/media/resources/notary-form.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

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