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All of a sudden when I call someone, I can hear them but…

Customer Question
All of a sudden...

All of a sudden when I call someone, I can hear them but they cannot hear me.

Technician's Assistant: What's the make/model of your device? How old is it?

It's a 6.0plus and is quite a number of years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It only started yesterday and really don't know what to do.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

May be good for you to know that there are 4 phones..

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/14/2017
Electronics Technician: Richard, Customer Service replied 9 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please look on the bottom of the base unit and tell me the exact model of the phone?

Thank you

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Customer reply replied 9 months ago
KX TG4021
Electronics Technician: Richard, Customer Service replied 9 months ago

thanks

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

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Customer reply replied 9 months ago
H
opefully, I can get an answer on the computer. I disconnected it from the power base. Now what?
Electronics Technician: Richard, Customer Service replied 9 months ago

You need to do the complete instructions I sent you please, I repeated them again below

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

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Customer reply replied 9 months ago
In another couple of minutes, will be reconnecting the phone.
Electronics Technician: Richard, Customer Service replied 9 months ago

Thank you

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Customer reply replied 9 months ago
Just reconnected - now what?
Electronics Technician: Richard, Customer Service replied 9 months ago

now try to see if it is working correctly please

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Customer reply replied 9 months ago
Won't know if it works unless I make a phone call. Shpuld I do that now?
Electronics Technician: Richard, Customer Service replied 9 months ago

yes please

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Customer reply replied 9 months ago
Made a call and still not working
Electronics Technician: Richard, Customer Service replied 9 months ago

What is the phone connecting to for a signal? eg: Comcast box?

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