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I am having problems with a message box that keeps popping…

Customer Question
I am having problems...

I am having problems with a message box that keeps popping up on the screen. It is showing Server is box738.bluehost.com

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Sorry. Message was sent before I finished. 1st box says -server: "box738.bluehost.com" 2nd box says - User name: "*****@******.***" and 3rd box says - Password: "[email protected]". We keep hitting ok but the box keeps popping up over and over within 5 seconds of it disappearing. We spent an hour with Bluehost and changed passwords then they blamed Outlook. We then called Microsoft and spent another hour on the phone with them and they blamed Bluehost. The machine is a Lenova. I do not know what the model is. Where do I find this out?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We were out of town over the weekend and when we returned, the problem occured. Spoke to Bluehost and Microsoft but neither could solve problem.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That is all I know to send.

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 20 minutes by:
11/13/2017
Electronics Technician: Jason Jones,
 replied 8 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,200
Experience: IT Consultant at Myself
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

If you don't want me to remotely connect, that is okay too. Please, let me know how you wish to continue.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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