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Downloading Acer tablet. Asking me to also download

Customer Question
Downloading Acer tablet...

Downloading Acer tablet. Asking me to also download something else that I already have installed and pay for. What gives here?

Technician's Assistant: What's the make/model of your device? How old is it?

Acer tablet Ionia One 10 B3- A40/ b-a40FHD. Brand new.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Trying to download a manual for this device. Before I can do this, I have to first download updates to ? can't remember the names. I do already have this service and pay for it. I don't think I should have to repeat the process.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Wish I could recall the name of the service. Could look it up. would have to look it up.

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/14/2017
Electronics Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 22,258
Experience: 10+ years
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Steve G.
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Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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