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Having problems with my p.c. 1. Internet explorer stopped…

Customer Question
Hello Pearl....having problems with...

Hello Pearl....having problems with my p.c. 1. Internet explorer stopped working. 2. Norton Internet has encountered an error. 3. You're no longer logged in, please log in again. 4. This page cannot be displayed.

Technician's Assistant: What's the make/model of your device? How old is it?

It is HP about 7 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Haven't tried anything, been going on for a couple of months or so

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Sometimes it just shut off and ask me to log on again. sometimes it is very slow, and sometimes it just freezes up

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 2 hours by:
11/13/2017
Electronics Technician: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Consumer Electronics
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Electronics Technician: Suhasini Velu,
 replied 8 months ago

What is the operating system you have is that a Windows 10

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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