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I have a Microsoft wireless keyboard. I just changed the…

Customer Question
I have a Microsoft...

I have a Microsoft wireless keyboard. I just changed the batteries and it no longer works. What should I do?

Technician's Assistant: What's the make/model of your device? How old is it?

Microsoft Comfort Keyboard 4000. I bought it in 2013. Mode; is 1045.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I tries to resync the sending unit and I pressed the connect button on the bottom of the keyboard.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That's about it/

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 2 minutes by:
11/13/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,275
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you please pull out the receiver from the computer then connect it to a different USB port on the computer.

Then try to connect it

Tell me if it then works please

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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