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I lost all my apps on my Acer 8.1 desk top unable to rest to…

Customer Question
I lost all my...

I lost all my apps on my Acer 8.1 desk top unable to rest to factory settings

Technician's Assistant: What's the make/model of your device? How old is it?

It is about 3 years old all I see is Acer

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It happened about a week ago I tried to set to factory setting and unable to get into the settings app. a friend was cleaning it and deleted s driver or something

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I had a virus hit my computer and loded a bunch of thing on it on 11/3/2017

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/12/2017
Electronics Technician: Pete, Electronic Engineer replied 9 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,600
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 9 months ago

You will need to complete a full factory reset to fix the problems created by your friend and then sync the computer with your Microsoft online account to add the apps again.

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