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I have not been able to acsess my normal microsoft acct and…

Customer Question
I have not...

I have not been able to acsess my normal microsoft acct and need to be

Technician's Assistant: What's the make/model of your device? How old is it?

I have not been able to ascess my microsoft acct and need to be able to use word and excel.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We have Toshiba ser9e156142p with windows 10. we used your spreadsheets last yr

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/10/2017
Electronics Technician: Jason Jones,
 replied 8 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,222
Experience: IT Consultant at Myself
Verified

Hello,
I look forward to helping you today.

What problem are you having when you attempt to access your account?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 8 months ago
th
ey will not accept password..We only wish to speak with microsoft expert. we do not wish to open an acct with you I feel i need to go directly but cannot get past the place where they refuse password.
Electronics Technician: Jason Jones,
 replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 8 months ago
If i quite this conversation now will my credit card be charged anything?
Electronics Technician: Jason Jones,
 replied 8 months ago

You have already been charged. Do you want me to send in your refund request?

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