How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve G. Your Own Question
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2358
Experience:  VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!
329447
Type Your Consumer Electronics Question Here...
Steve G. is online now
A new question is answered every 9 seconds

I have not been able to acsess my normal microsoft acct and

Customer Question

I have not been able to acsess my normal microsoft acct and need to be
JA: What's the make/model of your device? How old is it?
Customer: I have not been able to ascess my microsoft acct and need to be able to use word and excel.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: we have Toshiba ser9e156142p with windows 10. we used your spreadsheets last yr
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Consumer Electronics
Expert:  Jason Jones replied 1 year ago.

Hello,
I look forward to helping you today.

What problem are you having when you attempt to access your account?

I will be standing by, looking forward to your response.
Thank you,
Jason

Customer: replied 1 year ago.
th
ey will not accept password..We only wish to speak with microsoft expert. we do not wish to open an acct with you I feel i need to go directly but cannot get past the place where they refuse password.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Customer: replied 1 year ago.
If i quite this conversation now will my credit card be charged anything?
Expert:  Jason Jones replied 1 year ago.

You have already been charged. Do you want me to send in your refund request?