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Yesterday I lost the ability to activate my x1 platform.

Customer Question
Hi! Yesterday I lost...

Hi! Yesterday I lost the ability to activate my x1 platform. There were several loud transformer-like blowing sounds in the afternoon(lots of wind here then) but I never lost power. Is there some repair work being done in the area on a cell tower perhaps?

Technician's Assistant: What's the make/model of your device? How old is it?

X1 exfinity box - about a year I believe.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since yesterday - My surround system for my audio/video components is very complex - so I don't know which wires belong to which component.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No I guess not - thank you!

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 4 days by:
11/14/2017
Electronics Technician: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,926
Experience: 10+ years
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I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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