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We're having problems with one of our two STBs, which, when…

Customer Question
Good morning. We're having...

Good morning. We're having problems with one of our two STBs, which, when we turn it on, displays only the guide channel.

Technician's Assistant: What's the make/model of your device? How old is it?

Just a minute while I look

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It's a Cisco Explorer, 464OHDC2. It's been going on for about a month. There's not much trouble shooting I could figure out to do...I checked the cable connections, that's all. We simply watched a different television in a different room.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I can't thing of what it would be

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/7/2017
Electronics Technician: Pete, Electronic Engineer replied 9 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,633
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Customer reply replied 9 months ago
Nevermind. I talked to Charter/Spectrum and working together we have fixed the problem.
Electronics Technician: Pete, Electronic Engineer replied 9 months ago

Glad to hear you got it resolved!

Have a great day :)
Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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