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I have an external hard drive that is not recognizing by my…

Customer Question
I have an external...

I have an external hard drive that is not recognizing by my PC.

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Western Digital Model # WD1600I032-001, Serial # WCANK7932304, the date or year is not shown on the label.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Fpr the few days, and starting and restaring the PC and the external hard drive

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
11/7/2017
Electronics Technician: Richard, Customer Service replied 9 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Are you using a windows or mac computer and which version?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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