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I acquired a used HP laptop from my daughter. Before giving…

Customer Question
I acquired a used...

I acquired a used HP laptop from my daughter. Before giving it to me she took it in and had the hard drive scrubbed.Right know it has no operating system on. Is there some way I can get the laptop up and running.

Technician's Assistant: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?

4-6 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

My husband has been working on it for about 2-3 weeks

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
11/7/2017
Electronics Technician: Eric, Technician replied 9 months ago
Eric
Eric, Technician
Category: Consumer Electronics
Satisfied Customers: 5,220
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

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Electronics Technician: Eric, Technician replied 9 months ago

Yes, there is a way to get Windows back on the PC. You will need access to another PC to get started though, as you will need to use the Windows Media Creation tool to create a bootable usb drive. Give me just a moment and I will provide you with all the links and instructions you need.

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Customer reply replied 9 months ago
I I don't have enough knowledge about computers and electronics to do this can I just bring the computer into Best Buy Geek Squad and have them do it
Electronics Technician: Eric, Technician replied 9 months ago

Yes, you can bring it in to them, the only difference will be that it will cost more as you will have to pay them to do it instead of yourself. However, if you do not feel comfortable doing it yourself, then that is probably the best option :)

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Electronics Technician: Eric, Technician replied 9 months ago

Did you need me to find you the nearest location to your residence, that can handle doing this for you?

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