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My printer is not receiving internet. HP Photosmart

Customer Question
My printer is not...

My printer is not receiving internet

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Photosmart eStation, its probably 5-6 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just discovered it this evening. I have turned the printer, router on/off, refresher my network

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Nothing else

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 4 hours by:
11/4/2017
Electronics Technician: Pete, Electronic Engineer replied 8 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,366
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 8 months ago

Please confirm the model number of your HP Photosmart eStation?

What is the status of lights on the printer?

When was the printer last used successfully?

What all devices have you tried printing from?

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Electronics Technician: Pete, Electronic Engineer replied 8 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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