Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics
This answer was rated:

New seicane android radio in my 2013 dodge ram: cd player

says"TrAy error" and will not...
new seicane android radio in my 2013 dodge ram: cd player says"TrAy error" and will not eject the cd
JA: What's the make/model number of your stereo? How old is it?
Customer: Seicane android #S09286 New I installed it a m,onth ago. cd player has never worked
JA: What happened right before this popped up? What troubleshooting have you tried?
Customer: It has never worked from the first day
JA: Anything else you want the Theater Expert to know before I connect you?
Customer: also the clock keeps losing time
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 3 days by:
10/23/2017
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 39,562
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you tell me please what you have already tried to do to resolve this?

Please let me know

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
I have taken the radio out and checked all of the wiring as per Seicanes wiring diagram and emailed them several times with no result. I cannot find any problem with wiring, etc.

Ok, it is not a wiring issue.

Turn off the power via the ignition, then hold Eject and with the button held, power it on.

Does it then eject?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
No that doesn't work either. I have to pull the cd out with tweezers

Does it play the disk at all?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
no
Customer reply replied 1 month ago
no it has never played at all

Thanks

It is the internal mainboard in the unit that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 39,562
Experience: Over 20 years fixing Electronically devices
Verified
Richard and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 39,562
39,562 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,476 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,171 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,242 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

Greg A.

Greg A.

Engineer

1,213 satisfied customers

Engineer / Consultant

< Previous | Next >

Related Consumer Electronics Questions
Best table top radio with alarm functions the very best!
best table top radio with alarm functions the very best! … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
My BOSE radio/cd player plays some cd's and not others. Cd's
My BOSE radio/cd player plays some cd's and not others. Cd's are in good condition and there appears to be no rationale to this. … read more
Richard
Richard
Customer Service
39,562 satisfied customers
I have a Bose WaveRadio/CD -the radio is functioning but the
I have a Bose WaveRadio/CD -the radio is functioning but the CD is not … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
85 satisfied customers
I have a used panasonic radio clock model rc300 and need a
I have a used panasonic radio clock model rc300 and need a instructions … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,171 satisfied customers
The outdoorportion of the radio controlled display is not
the outdoorportion of the radio controlled display is not dtsplaying … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
1,213 satisfied customers
My Grace Digital Radio will not load WOR - 710- New York. If
My Grace Digital Radio will not load WOR - 710- New York. If you type in WOR it says "Not found". WOR is one of the most popular stations. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
New seicane android radio in my 2013 dodge ram: cd player
new seicane android radio in my 2013 dodge ram: cd player says"TrAy error" and will not eject the cd … read more
Richard
Richard
Customer Service
39,562 satisfied customers
I have GraceDigital HD radio and it plays intermittently,
I have GraceDigital HD radio and it plays intermittently, i.e. 5sec on, 10sec off seems to be a buffering issue, not sure? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a Viatek Rescue radio/emergency product that will not
I have a Viatek Rescue radio/emergency product that will not hold its … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I need help with my kenwood radio password. Forgeting.
I need help with my kenwood radio password. Forgeting … read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
My sharper image radio/cd player won't turn on. Switch
My sharper image radio/cd player won't turn on. Switch doesn't do anything. Power light is on. Cannot open the cd and retrieve a disc. Is there a place to get it repaired? It is an older model - GM402… read more
dileepchacko
dileepchacko
Research and development (electronics)
Bachelor's Degree
5 satisfied customers
My radio shack digital travel radio isn't picking up any am
My radio shack digital travel radio isn't picking up any am stations. … read more
Richard
Richard
Customer Service
39,562 satisfied customers
My bose cd radio player just quit.....will not come on. Let
my bose cd radio player just quit.....will not come on … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I can't increase the volume on my wave radio. About 4 years.
Nothing special happened. The first time it cleared itself. The next day it happened again and has stayed I tried unplugging the radio but no change … read more
Richard
Richard
Customer Service
39,562 satisfied customers
Are you knowledgeable about xm satelite radio? It was in my
It was in my 2009 infiniti and over the last few months it loses connectivity more often and consistently in the exact same locations such as driving under trees. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,171 satisfied customers
I live in west sims bury and have poor radio reception. I
I live in west sims bury and have poor radio reception. I want to her nou specificallynwm,I live in Wst Simsbury and always ad poor radio reception. I particularly want to hear npr … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
The speaker to my Tivoli radio is faulty. Tivoli Audio.
I wiggle the cable...and the signal at the speaker comes and goes...… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Bose Wave radio turns on, but no sound. When volume is
Bose Wave radio turns on, but no sound. When volume is turned up to max, get intermittent screech. Tried unplugging, waiting a minute, plugging back in to see if it resets. Ben … read more
Richard
Richard
Customer Service
39,562 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x