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My computer will not go to sleep and when I try to open

Customer Question
My computer will not...

My computer will not go to sleep and when I try to open facebook in my e-mail wont let me

Technician's Assistant: What's the make/model of your device? How old is it?

Good question, It's HP tower about 4 to five years old. It's a bear to get to the tower

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. I tried resetting the SLEEP and nothing happened. I am not very computer savy, I'm 85

Submitted: 9 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
10/17/2017
Electronics Technician: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 21,961
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 9 months ago

Can I connect to your computer to fix the issues?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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