Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Consumer Electronics
This answer was rated:

I replaced the battery in my iphone 6 and after i replaced…

I replaced the battery in...
I replaced the battery in my iphone 6 and after i replaced it The screen isnt working at all. All I see is bars and you cant even do anything at all. When i took the phone back apart I realized that I was sent the wrong battery and put the old battery back in. When it was back together it is still doing the same thing. I think the phone for the most part is still working though because I can hear incoming emails and I can access my pictures through my computer. Is this fixable?
Show More
Show Less
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
10/14/2017
Chris Lindsey
Chris Lindsey, Technician
Category: Consumer Electronics
Satisfied Customers: 369
Experience: IT Technician at Tech Amelia
Verified
Good evening. My name is ***** ***** I am your Electronics Expert. There is a couple issues that this can be but I want to accept your phone call request to clarify. When would be a good time with you?-Chris
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
right now would be ok
Customer reply replied 4 months ago
nevermind, i didnt realize it was an extra charge. we can just type
Not a problem. Are the lines colored or white/blackish?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
they are whitish blackish with a tad bit of color in a couple spots. if i click the home button you can see 4 colored lines where the apps would be
Are they vertical with small squares or look like lightning lines?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
vertical with lightning lines i guess. its all just long lines and white perpindicular steaks are flowing vertically as well
Thank you. When you put pressure on the screen with your finger does it get worse temporarily or look different? Also is the screen a replacement?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
nothing at all happens when i do that
Ok. Is the screen a replacement?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
no its factory
With the phone on, move the screen slightly up and down off from the frame as if you were taking it off and tell me if the screen is looking any different.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
if vi move it up the moving lines pause just for a second and they are pausing randomly. Now they are standing still just vibrating a little (the lines i mean)
Ok so it does change when the screen cable is moved?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
it didn't seem to change much
I need to know if it changes even the slightest please. If it changes even the slightest on the same screen, it's the LCD cable that has a micro tear between the LCD adhesion and cable that is a common problem with the screen taken on and off about 5 times or more.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
right now it doesn't seem to be changing at all. It changed a little when i first lifted the screen off but not now. I just touched every cable leading from the screen to the other part of the phone and no change
Let's eliminate some issues so we can find out what it is. Hold down the power and home button for 20 seconds then turn back on if the phone isn't already on. See what happens.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
back to lightning black and white lines right in the middle where the apple symbol would be
Let's now take out the charger if it is plugged in, take out the battery, then hold down the power button for 30 seconds, wait an additional 20, put just the battery in then without touching the power button, plug in the power cable to turn on the phone.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
ok so i didn't actually take out the battery just unplugged the cable in the phone. Again white and black streaks down the center
That is fine. Was the old battery swollen inside the phone?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
It was taped with white adhesive if that is what you mean. It wasn't super easy to get out I had to pry a lot but it came out. It just wasn't lasting more than half a day
Okay, but it was not buldging out of its black plastic when you first opened the phone?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
no
Customer reply replied 4 months ago
We will have to continue tomorrow its getting late here
Thank you. Understood, same here. I will be back on roughly 10am PST, just send your next message when you are back online.-Chris
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I'm back online
Customer reply replied 4 months ago
Are you online yet?
Good morning. I am.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
ok so what do i need to do to fix my phone do you think?
98% of the time with about 2,400 iPhones I have repaired and it has that issue, it is when the LCD cable has came slightly out of socket with the screen which causes those. The other 2% is motherboard graphic issues, but you are still receiving emails that tells me forsure, it is indeed your screen cable.
With pressure taking the screen in and out, it's about as fragile as driving over a thin piece of wood, it's very easy to damage it. I would order a new screen. I'm going to send you a link of a company that I suggest using their quality screens as they have an consumer Ebay account as well.White: https://www.ebay.com/itm/142321286661
Black: https://www.ebay.com/itm/112342802595
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
do you think the wrong battery had anything to do with it? Or is the battery I had in fact compatible with my phone? I was super careful when I took the phone apart but if you say so
The reason I do not think it was the wrong battery because you are still getting proper power and functions from the phone. The phone would not turn on before it would hit the graphics chip unit. Was there a power difference between th two batteries?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
the voltages are the same, the old battery is 6.91 Whr and new one is 6.55 Whr. The old battery APN is(###) ###-####the new battery APN is 616-00033

Okay thank you, ***** ***** iPhone 6 and 6S. That is not enough power to screw up the motherboard one bit. I am confident it is the screen that had too much tension on it and will need to be replaced.

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
ok thank you.

You are very welcome. Does that answer your question?

Ask Your Own Consumer Electronics Question

When finished with your question, please give me a 5 Star Rating then click on the Submit Button so I will get credit for helping you or use the 'Reply' option to continue with your question until you have reached an answer.

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
One more question, do you know of a local store that may sell iphone parts so i can fix this thing today?

I know a few. Can you tell me your city?

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Bremerton Washington

There's a repair Dr that closes at 2pm today.

***** Bremerton, WA 98310(###) ###-####/p>

I would just call and ask for an iPhone 6 screen that you are a 'tech' and want to buy just the screen. They shouldn't charge you anymore than about 35 at a store.

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I actually called them earlier and asked them if they sold just parts but they said no. If Itell them i'm a 'tech' does that actually work?

I am seeing that is the only one in your area too, unless there is a surrounding city around you we can search?

If they are professional, then yes they should respect you being a tech as it lets them know you don't need their labor but want to give them business by buying a part.

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I just told both places I was a 'tech' and neither one will sell me parts

Must be a small owned and not very professional. Do you have any surrounding cities?

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Yeah a few, ill look into it. Thank you

You're very welcome. I'm glad that I was able to help you.

If you could leave me a rating before leaving that would be much appreciated.

Thank you.

-Chris

Chris Lindsey
Chris Lindsey, Technician
Category: Consumer Electronics
Satisfied Customers: 369
Experience: IT Technician at Tech Amelia
Verified
Chris Lindsey and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now

L

Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Hey I just replaced the screen, When I went to start up the phone The apple symbol showed up, then it went away and nothing. I cant get the phone to turn on even when connecting it to the computer. Do you know what might be wrong?
Good evening. Yes, hold the power button and home button until it restarts.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
how long?
Customer reply replied 4 months ago
I have held them both down for a good 30 seconds a couple times and still nothing
If you can take the screen out, take the battery out for 30 seconds then plug in the screen and battery and turn on
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
still nothing
Do you get the Apple logo? Does your computer see the phone while plugged in? Also shine a flashlight into the screen and see if you see the screen
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I got the apple logo for a couple seconds then it went to black and never came back. Computer doesn't see it and it makes no sounds. almost as if its dead. What am I looking for with the flashlight?
Try to see if the backlight is working. The flashlight to see if the screen is working without th brightness on. Does the Apple logo come on and off or just go on then off the whole time?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I don't see anything with the flashlight. The apple logo only was there one time when I initially tried to start up the phone and I haven't seen it again
Leave the battery out of the phone for 5 minutes to do a full power reset. Again making sure not much pressure is being put on the LCD screen.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Nope, still nothing
Did you see the logo pop up again?
When you take out the battery, plug back in the battery, hold down the home button and plug in the USB cable from the computer, does iTunes see your phone?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Nope, absolutely nothing
Customer reply replied 4 months ago
I haven't seen the logo and Itunes doesn't see it
Customer reply replied 4 months ago
What do you think is wrong?
You have tried a different charger? It's acting as if it can't see the battery. The battery must be charged about 5% before it turns on buts acting as if it don't see it, like you got a defective battery.
Did you try swapping all the old parts in and out to do a minimized cancelation method?
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I tried to use the old battery and nothing changed. The charger definitely works because it worked the other day. I also charged it all night. I didn't try using the old screen again
I would leave it unplugged and put in the old battery and screen and plug the charger in again.
Ask Your Own Consumer Electronics Question
If you can also send me a picture on your computer of the inside of the phone on here that would help a lot to tell if it's a motherboard issue, but highly doubtful.
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Ok I will try that, but if that does not work then what?
I want to say another battery. I have had about 20% of my repairs with this same issue I had to try extra batteries before working and after it turned on, it worked fine with no future problems. Very odd issue but that's always been my fix, considering no motherboard damage was done to it
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
I plugged in the old battery at one point and nothing changed. I really would like to have my phone working again when I get home I'll send you a picture of the inside. I am probably going to go to the Apple store and see if they can do anything but I would really like to fix it myself
Customer reply replied 4 months ago
Ok i can't believe this. I swear I tried this already but I put in the old battery and the phone works fine. I am going to get a refund for the battery I bought on ebay. Is there a battery online I can buy that you recommend?
Sounds good, it definitely had to be that issue.
I suggest:https://www.ebay.com/itm/112312378730
Ask Your Own Consumer Electronics Question
Customer reply replied 4 months ago
Ok now I have another issue. When I call people they cant hear me and I can only hear them if I am on speaker phone. This seems like it is never going to end
Customer reply replied 4 months ago
If I record a video it will playback with sound and then you can hear my voice
Customer reply replied 4 months ago
Correction, People can hear me i just can't hear them unless its on speaker
Customer reply replied 4 months ago
Again I have been doing some experimenting and people are telling me that my voice comes and goes during a phone call
Customer reply replied 4 months ago
Disregard, I fixed it
Sounds like the speaker on the screen, probably just needed to adjust the contact points.
Ok glad to hear.
Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Chris Lindsey Your Own Question
Chris Lindsey
Chris Lindsey
Chris Lindsey, Technician
Category: Consumer Electronics
Satisfied Customers: 369
369 Satisfied Customers
Experience: IT Technician at Tech Amelia

Chris Lindsey is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

227 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Louie

Louie

Technician

4,540 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Russell H.

Russell H.

Service Tech

4,358 satisfied customers

8+ years of professional experience

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Greg A.

Greg A.

Engineer

1,281 satisfied customers

Engineer / Consultant

Martin

Martin

Engineer

1,244 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I forgot my password for hulu. Roku Hulu tv. Old I didn't
Old I didn't think I belonged to it but Hulu says I do. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
476 satisfied customers
I need u to instill my service pack on my hp. Window 7. Try
try to get proction on my hp was told to contact u all … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I have a blu-ray disc/DVD Player, model BDP-S3700 and I
Hello, I have a blu-ray disc/DVD Player, model BDP-S3700 and I trying to locate any software downloads and user manuals. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Where do you get the passphase on hp printer. M281fdw. Its
its brand new and I'm trying to set up wireless email … read more
technicalcat
technicalcat
Computer Science
839 satisfied customers
My Computer has lost the Driver for my camera. Panasonic Hdd
Hello My Computer has lost the Driver for my camera. Panasonic Hdd SDR-H40 I am on Windows 10 … read more
Harry
Harry
894 satisfied customers
Will not auto focus. K-50. The sensor appears to be working
The sensor appears to be working and the mirror does what it is supposed to do. I thing that the aperture controller is not working. … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
I have a Nikon D3400. It won't pair with SnapBridge. In
I have a Nikon D3400. It won't pair with SnapBridge. In menu, Bluetooth is set at off. When I try to turn it on a message appears: ‘This option is not available at current settings or in the camera's … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I just got a new hp computer. I was setting it up but didn't
I just got a new hp computer. I was setting it up but didn't get very far. I need to go back to the very beginning and start over. Is that possible? … read more
Harry
Harry
894 satisfied customers
New question! I know that many electronic circuits have
New question! I know that many electronic circuits have names. What is the name of a circuit that will transform a current coming in so that it turns itself on and off several times per second? Here i… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
How can I see dropped pin of location from iphone on
How can I see dropped pin of location from iphone on android, friend of mine sending pin of his location but I can't open it on android phone, how do I open it on android phone?… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
II have an hp notebook and the screen shrunk--not the
II have an hp notebook and the screen shrunk--not the font--the screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Can I connect Direct Stream Transport to external dac of
can I connect Direct Stream Transport to external dac of other brand via I2S? … read more
Harry
Harry
894 satisfied customers
I just got a new hp computer. I was setting it up but didn't
I just got a new hp computer. I was setting it up but didn't get very far. I need to go back to the very beginning and start over. Is that possible? … read more
Harry
Harry
894 satisfied customers
This is a questions about. Google mini. Just tried to turn
just tried to turn it on with a kasa smart plug and it will not connect to google mini … read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,358 satisfied customers
I have a sanyo TV model DS27930. I have closed caption and I
I have a sanyo TV model DS27930. I have closed caption and I need advice as how to make that exchange. I am a Cos member and have a Cox remote. I need help!!!!!!!!!!!!!!!!!!!! … read more
Jack
Jack
technician
factory trained engineer
2,160 satisfied customers
I have a slr digital nikon D90 that i use soley for taking
i have a slr digital nikon D90 that i use soley for taking Tiff images of my paintings. the images come out a little too ddark and bluish.. as i take them in a studio with a skylight overhead...so it … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Turn D700 on, camera operates fine, EXCEPT, can't change
Turn D700 on, camera operates fine, EXCEPT, can't change settings, LED screen does not light up, menu thus can't be brought up, image review won't come up, top panel lights up, camera takes pictures o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
I have a Nikon A10 maybe 6 months old. Went to a baseball
I have a Nikon A10 maybe 6 months old. Went to a baseball game today, camera in my jacket pocket now lens will not come out or turn on camera … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x