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My Bose Quiet Comfort Headphones have a loose wire in one…

Customer Question
My Bose Quiet Comfort...

My Bose Quiet Comfort Headphones have a loose wire in one earphone that comes loose every once in awhile. Need to send them to a headphone expert for repair.

Technician's Assistant: What's the make/model of your GPS unit? How old is it?

I bought it two years ago, Quiet Comfort 25, S/N 069909953111846AE, The Bose company wanted to replace them for a cost of $225. I think it needs a simple soldering job!

Technician's Assistant: What happened right before this popped up?

Before this popped up they worked fine....within the warranty period. Then one earphone stopped until I wiggled the wire, then they worked fine. But I don't want to have to wiggle the wire.

Technician's Assistant: What troubleshooting have you tried?

None. I don't want to open the headphones.

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 13 hours by:
10/7/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,633
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

You can have a local electronics repair shop fix this for you, or you can arrange to return to Bose for repair:

https://www.bose.com/en_us/support/factory_authorized_service.html

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Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
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You can always reply back after rating me if you need any further assistance at all.
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