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I have a DVD recorder that needs repair. I have gone to the…

Customer Question
I have a DVD...

I have a DVD recorder that needs repair. I have gone to the Sony site to find an authorized service repair in Edmonton, Alberta, but the site won't link to a provider. Can you give me a list of authorized service providers?

Technician's Assistant: What's the make/model of your device? How old is it?

It is a RDR-HX750 that I bought about eight years ago.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It will not record from a television or cable box. I have tried loading DVD + R discs and DVD -R discs to record onto but to no avail. Also, the dubbing feature does not function. Every time that I load any type of disc, the machine states "No disc".

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I think that is about it.

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 33 minutes by:
10/6/2017
Electronics Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,361
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you getting this if you try to play a disc back as well?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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