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The image on the TV screen is upside down. SLED - 32 HDR.

Customer Question
The image on the...

The image on the TV screen is upside down

Technician's Assistant: What's the make/model of your device? How old is it?

SLED - 32 HDR

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The kids day at 15h00 , I have been trying by pressing reset

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

That's all .

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
10/5/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Did this happen all of a sudden?

And what is the model of the TV?

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Customer reply replied 10 months ago
I was not at home , I don't know what the kids did . The model is SLED - 32HDR
Electronics Technician: Richard, Customer Service replied 10 months ago

Thank you

Can you please remove the power to the TV (so unplug it from the power socket).

Then on the actual TV, hold the power button for 60 seconds then release.

Then wait 10 minutes, connect the power again to the TV, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Customer reply replied 10 months ago
Still the same
Electronics Technician: Richard, Customer Service replied 10 months ago

ok, SLED - 32HDR is not the actual model

Can you check on the back of it for this please

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Customer reply replied 10 months ago
Model , SLED32HDR
Electronics Technician: Richard, Customer Service replied 10 months ago

ok, I am having a very hard time locating a manual for this.

But go to settings, and look under Setup for Reset or Shipping Conditions or Initialize

Do you see this?

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Customer reply replied 10 months ago
I don't see the settings you are referring to
Electronics Technician: Richard, Customer Service replied 10 months ago

When you go to menu on the TV, what options do you see?

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Customer reply replied 10 months ago
Don't worry I have taken it back to the Store . They say this is the 8th one to be brought for the same problem .
Electronics Technician: Richard, Customer Service replied 10 months ago

ok, though I am sure if we had the reset done, it would have corrected it.

But if you need anything else, please let me know

Thank you

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