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My tracfone won't turn on. I don't know the make and model…

Customer Question
My tracfone won't turn...

My tracfone won't turn on

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

I don't know the make and model it is an LG. No problem before this.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Four days I can't troubleshoot it because it won't turn on

Submitted: 8 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
10/5/2017
Electronics Technician: Richard, Customer Service replied 8 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 46,526
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you tell me the make and model of the tracfone please?

Thank you

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Customer reply replied 8 months ago
I have no way of knowing the make and model as it isn't on the outside. All it has is an LG
Electronics Technician: Richard, Customer Service replied 8 months ago

Thanks

Can you connect the charger and hold the volume UP and power buttons for 7 seconds then release

Does it then come on?

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Customer reply replied 8 months ago
I don't know what kind of scam this is, but
i only agreed to a $5.00 refundable charge, and am going to contest this unauthorized charge.The phone quit working, so
I expect you to fix it for no charge.
Electronics Technician: Richard, Customer Service replied 8 months ago

ah ok, sorry but this is a paid service and we do not work for free (this is out livliehood)

Thank you and all the best resolving your problem

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Customer reply replied 8 months ago
No one works free except Santa Clause, but I was not informed of an additional charge, and that is illegal and unethical.
Electronics Technician: Richard, Customer Service replied 8 months ago

Ok, it does indicate costs when you make the question (other customers see this)

But as I mentioned, no problem, you can speak to customer service on costs

And all the best

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