Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Can you go through my computer and look for issues. Also I…

Customer Question
Can you go through...

Can you go through my computer and look for issues. Also I had someone install a virus protection system forgetting I had GeekSquad help available. If you can find a virus protection software that is not from Best Buy, remove it and go with best buy products. Thank y ou

Technician's Assistant: What's the make/model of your device? How old is it?

HP ENVY purchased March of 2016

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I havn't tried any trouble shooting one year or so

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I lost my printer connection. Can it be reinstalled

Submitted: 10 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 5 minutes by:
10/3/2017
Electronics Technician: Jason Jones,
 replied 10 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,459
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Consumer Electronics Question
Electronics Technician: Jason Jones,
 replied 10 months ago

I will be standing by.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Steve G. Your Own Question
Steve G.
Steve G.
Steve G., Engineer
Category: Consumer Electronics
Satisfied Customers: 2,358
2,358 Satisfied Customers
Experience: VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Steve G. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I keep getting calls that my computer is being hacked. HP
i keep getting calls that my computer is being hacked … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
My hp envy photo7855 won't make copies. I got it in December
I think today is the first time I have tried to copy. Just printed from my Mac, before. … read more
Harry
Harry
2,170 satisfied customers
My laptop recognizes the wireless printer as offline when it
My laptop recognizes the wireless printer as offline when it goes to sleep even though it isn't. Have no problems with I-pad or I-phone recognizing the printer as still online so it isn't the printer … read more
Jason Jones
Jason Jones
19,459 satisfied customers
I am as Geek Squad Member. -, 303-596-0825. Residential
I am as Geek Squad Member. My name is Jo-***** *****sa,(###) ###-#### Residential Address (new) ***** #202 Lakewood, Colorado 80214. I want an appointment for a technician to come to my condo. I alrea… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I am trying to install a new HP 5660 ENVY Printer into my
I am trying to install a new HP 5660 ENVY Printer into my Macbook Pro OS10 Laptop. I followed that instructions, but not printing. Can you help me. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an HP Envy 4512 printer. A pdf that I downloaded from
I have an HP Envy 4512 printer. A pdf that I downloaded from my email to print has been stuck in the queue since 9 o'clock this morning. It says it's deleting but nothing is happening. I've turned off… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Having problems connecting my new hp omen lap top to hp
having problems connecting my new hp omen lap top to hp officejett pro 8710 trouble shooting says its because I'm usind usb 2 and I need 3 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have just purchased an Envy 5542 printer and am trying to
I have just purchased an Envy 5542 printer and am trying to connect it to my existing HP laptop which has windows 10 installed. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
My new printer ENVY D410 apparently cannot work with my MacBook
My new printer ENVY D410 apparently cannot work with my MacBook Pro says that the operating system is too advanced for this printer need 10.6 there must be a way?… read more
brightbluejim
brightbluejim
Bachelor\u0027s Degree
77 satisfied customers
dear sir/madam my computer got a virus and a neighbor got
dear sir/madam my computer got a virus and a neighbor got rid of it and also got rid of my hp printer installation and my kodak digital camera installation for import of pictures and viewing and so fa… read more
magtech
magtech
IT Consulting - Owner
Bachelor\u0027s Degree
276 satisfied customers
HP Plasma TV issues Model pl4045N S/n THT43700NS Product
HP Plasma TV issues: Model pl4045N S/n THT43700NS Product: p8718aa Problem: Turn the power on the one-time clicking sound emits, the power indicator light goes from orange to blue, the fan starts then… read more
Don Warren
Don Warren
CEO/CIO
Master's Degree
46 satisfied customers
I have lost the origianl installation disk that came with my
I have lost the origianl installation disk that came with my HP 4580 printer/scanner. Is it possible to get a new one?… read more
lifesaver
lifesaver
Bachelor\u0027s Degree
5,497 satisfied customers
My HP Touchsmart tx2 cannot scan to my HP C1680 All-in-One
My HP Touchsmart tx2 cannot scan to my HP C1680 All-in-One printer. I get a "communication error." I have uninstalled and reinstalled the 64-bit software which was downloaded from the HP website. How … read more
sany
sany
Bachelor's Degree
84 satisfied customers
HP Photosmart C5580 printing error......Unable to print....error
HP Photosmart C5580 printing error......Unable to print....error 0.0000007a... using 64 bit Vista.… read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I purchased a new HP Color LaserJet CP 3525n this past week.
I purchased a new HP Color LaserJet CP 3525n this past week. The printer will not print at all. I have tried different USB cables, checked the connections, trouble shooted several times, and even unin… read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
My Office Jet 7210 stopped printing. I tried several things,
My Office Jet 7210 stopped printing. I tried several things, including shut downs of both printer and computer before I noticed that the icon for the printer had disappeared from the Printer and Faxes… read more
JamieReeser
JamieReeser
Tier 3 Data Technician
Vocational, Technical or Trade Scho
39 satisfied customers
On March 4, 2009 I purchased an HP Photosmart C6380 All-in-on
On March 4, 2009 I purchased an HP Photosmart C6380 All-in-on Printer-Scanner-Copier from Best Buy in Des Moines, Iowa. I installed the product and then printed out a document from Word Perfect Office… read more
Jeff
Jeff
Bachelor\u0027s Degree
146 satisfied customers
I have an HP PSC 2210 all-in-one fax-printer-copier-scanner.
I have an HP PSC 2210 all-in-one fax-printer-copier-scanner. I recently had my computer overhauled, so I had to uninstall and then reinstall everything. I have reinstalled the HP all-in-one and since … read more
Richard Finney
Richard Finney
Student. Microsoft's M.C.S.E.
Vocational, Technical or Trade Scho
418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x