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My alexa won' My alexa won't power up since we lost power…

Customer Question
My alexa won' Technician's...

My alexa won'

Technician's Assistant: What's the make/model of your device? How old is it?

My alexa won't power up since we lost power for a few seconds. It's dead, any ideas?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week I have tried unplugging the device and reset it nothing is happening.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No just the alexa, everything works great.

Submitted: 10 months ago.Category: Consumer Electronics
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Customer reply replied 10 months ago
My alexa won't power up after a few seconds of lost power. I have unplugged and reset the device, still nothing. the unit is two years old.
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
I thought there was a $5.00 charge, not a $46.00 charge that you posted on PayPal.
Answered in 13 minutes by:
10/3/2017
Electronics Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,400
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Hello Erica,

to be clear this is a paid support service, it is not free help. The 5 was just the deposit to post your question, the balance which should have been shown on the payment page is the remainder of the total fee. Do you wish to continue?

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Customer reply replied 10 months ago
No
Electronics Technician: Nathan, Engineer replied 10 months ago

You may cancel from the account/help page.

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Category: Consumer Electronics
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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