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How to void a transaction. Sam4s er 5215 m. And can i still…

Customer Question
How to void a...

How to void a transaction

Technician's Assistant: What's the make/model of your device? How old is it?

Sam4s er 5215 m. And can i still void uf i have rang other sales since.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Tried everything for 40 minutes now

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 hours by:
10/3/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,577
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

To void a transaction on the Sam4s ER-5215M:

1. Turn the keylock to the VOID position.

2. Register a normal transaction.

3. Press the appropriate CHARGE key. The message "SLIDE CARD" appears.

4. Swipe the card. The message "ENTER APP CODE" displays.

5. Enter the authorization code printed for the transaction to be voided, press CASH. The message "ENTER REF NO" displays.

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Customer reply replied 10 months ago
Ours is at a vfw, for cash only, and bartender only use. There are no cards to slide. Never mind. Please refund my monies. The response was wrong, and waaaayyyyy too late. Thank you anyways for your help, but all you did was quote what the manual said to do, which did not apply.
Electronics Technician: Pete, Electronic Engineer replied 10 months ago

I am user of this site just like you, so I don't have any insight into your account, however you can contact the Customer Service department at http://ww2.justanswer.com/help for assistance.

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Customer reply replied 10 months ago
REFUND my credit card please. We figured it out after hours of NO RESPONSE FROM YOU!!!
Electronics Technician: Pete, Electronic Engineer replied 10 months ago

Sorry for any delay, I answered your question as soon as I came online and saw that you have been waiting a long time.

For refunds please contact customer service.

Have a good day.

Pete.

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