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I have a 11 Galileo Pro and the screen went blank. Help. I…

Customer Question
I have a 11...

I have a 11 Galileo Pro and the screen went blank. Help

Technician's Assistant: What's the make/model of your device? How old is it?

I purchased it in June It's an RCA RCT6513W87DK

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I can here the notifiations for gmail. Tried to restart no screen o turn it off. It went blank 3 days ago.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It has been dropping the internet connection uite frequently also

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 6 hours by:
10/3/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,617
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

1. Connect the tablet to a charger.

2. Press and hold the power button for 1 minute to shut it off.

3. Wait a minute, then try turning it on again.

Let me know if that works?

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