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I have just set up the Sennheiser RS175 head phones to my…

Customer Question
I have just set...

I have just set up the Sennheiser RS175 head phones to my TV. Last night I was using it for the first time watching a Netflix movie. The sound reception was great EXCEPT the sound volume kept changing from low to high frequently back and fortth without my touching anything. the

Technician's Assistant: How old is the phone?

I just bought it 3 days ago from Best Buy, Manahawkin, NJ.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I pressed the button on surround but since didn't change anything, I shut it off.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No...I need to know what tro do to stop the volume automatically shifting on me that's very annoyoing.

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 15 hours by:
10/3/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

As a test, setup the headphones with another device, such as your phone and tell me how it performs with this please.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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