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MY CONTROL 4 SAYS HDMI ON THE SCREEN CANT GET IT TO SEE THE…

Customer Question
MY CONTROL 4 SAYS...

MY CONTROL 4 SAYS HDMI ON THE SCREEN CANT GET IT TO SEE THE CABLE BOX ETC

Technician's Assistant: What is the exact make and model of your tv? And how long has this been an issue?

I HAVE A SONY PROJECTOR AND IT HAS DONE THIS BEFORE AND FIXES ITSELF . MAKES NO SENSE

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I RESET THE ENTIRE SYSTEM AND MADE SURE NOTHING IS DISCONECTED. WHEN I USE THE CONTROL 4 REMOTE I CAN SEE THAT IT IS WORKING THE VARIOUS THINGS CONECTED TO IT . I SEE THE LIGHT ON THE FRONT OF EACH UNIT TURNING RED

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

THIS HAS BEEN AN ISSUE AND IM STARTING TO THINK THAT CONTROL 4 NEEDS AN UPGRADE . IT HAS DONE THIS BEFORE AND OUT OF THE BLUE IT STARTED TO WORK AGAIN

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 6 hours by:
10/1/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,618
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

How old is your Control4 system?

Have you recently had any power outages or thunderstorms?

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

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