Consumer Electronics

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I am not able to get the remote to log into netflix or

Customer Question
I am not able...

I am not able to get the remote to log into netflix or amazon prime

Technician's Assistant: What's the make/model of your device? How old is it?

Less than 1 year old . don,t know make or model. where do i find this info

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Couple of days now. had cox refresh the box a couple of times without success

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No thanks

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 hours by:
9/30/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,626
Experience: Over 16 years of experience installing and repairing electronics.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

Can you see a model number on the rear of the unit?

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Customer reply replied 10 months ago
Sony kdl40r510y
40 inch smart led tv model 2015
Bought September 1o 2016
4yr protectio also bought 201y via square trafe
Electronics Technician: Pete, Electronic Engineer replied 10 months ago

Are you using the Sony remote that came with the TV?
What happens when you try to log into Netflix or Amazon Prime - do you get any error messages?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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