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I bought noise cancelling headphones and they work fine on…

Customer Question
I bought noise cancelling...

I bought noise cancelling headphones and they work fine on my phone and laptop however they did not work on the airplane. they crackled. I put in a new battery, was sure everything was secure and they did not work

Technician's Assistant: How old is the phone?

They did not work on the airplane

Technician's Assistant: What happened right before this popped up? What troubleshooting have you tried?

Did you read my message?

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 2 days by:
10/1/2017
Electronics Technician: Pete, Electronic Engineer replied 10 months ago
Pete
Pete, Electronic Engineer
Category: Consumer Electronics
Satisfied Customers: 20,617
Experience: Over 16 years of experience installing and repairing electronics.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Electronics Technician: Pete, Electronic Engineer replied 10 months ago

What's the make and model number of the headphones?

Are they wireless?

There may have been interference from nearby sources.

Do they work ok now?

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