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I have a joybee gp1 and using usb to play mp4, but it says…

Customer Question
I have a joybee...

I have a joybee gp1 and using usb to play mp4, but it says "no playable files"

Technician's Assistant: What's the make/model of your device? How old is it?

Benq joybee gp 1 series

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Not sure

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Need to get this running correct asap

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 1 hour by:
9/29/2017
Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago
Benjamin Larson
Benjamin Larson, Customer Service
Category: Consumer Electronics
Satisfied Customers: 115
Experience: Software Development Engineer
Verified

Hi, I'm Benjamin. Welcome to our site. I'm reviewing your question now and I'll reply with more details ASAP.

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Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago

Did this projector used to work and now no longer works, or is it new to you? Is the USB drive you are using one you've used with the projector before?

MP4 files should work fine with that device, but it may be the usb stick you have isn't formatted correctly or the files may be a different codec than the projector supports or the device could have an issue.

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Customer reply replied 10 months ago
How should usb be formatted? Fat 32 or exfat?
Electronics Technician: Benjamin Larson, Customer Service replied 10 months ago

Benq's documentation says FAT16 or FAT32, so exfat may not work. Have you tried it with FAT32?

Also, is this a new unit for you, or have you used it before?

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