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My phone has quit accepting incoming messages. The massage…

Customer Question
My phone has quit...

My phone has quit accepting incoming messages. The massage waiting light flashes continuously. But when I click on messages it voice tells me I have no new messages. I know for a fact that people have left me a message but it doesn't get to me. I have tried unplugging the phone and replugging it in and when I do check for messages the CID in the left hand corner of my screen disappears. What should I do. Thanks Sue Tangeman

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

It is a Panasonic and the model is KX-TGA931T

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For several days-since Sunday evening. I have gone to the menu and checked that the settings were all active VM access number which I do not know and don't know that I ever knew I had one.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Not that I know

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/27/2017
Electronics Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,399
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

When you pick up the line do you hear a few beeps or a fast/stutter tone prior to the dial tone?
Do you normally check messages by pressing the play button on the base statoni?

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