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Have several viruses on computer can you help! HP DESK TOP.

Customer Question
Have several viruses on...

Have several viruses on computer can you help !

Technician's Assistant: What's the make/model of your device? How old is it?

HP DESK TOP

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

FOR ABOUT SEVERAL MONTHS , SEEMS TO HAVE MALWARE, SPYWARE ,AD WARE VIRUSES

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Reason to think system has ben compromised

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/27/2017
Electronics Technician: Jason Jones,
 replied 10 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,487
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I have removed viruses from computers scores of thousands of times and am very fluent in how to do so correctly. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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