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I purchased Office 365 when I purchased a new laptop and the…

Customer Question
Good morning, John....

Good morning, John. I purchased Office 365 when I purchased a new laptop and the Geeksquad helped me install my software. Apparently, Publisher Access wasn't included in the set up but my Personal Subscription includes it. I have a shortcut on my desktop set up at the time of initial Geeksquad help can you help me get Publisher installed. I live in rural Louisiana and don't always have internet access (booo!) thanks

Technician's Assistant: What's the make/model of your device? How old is it?

Dell Inspiron 15, bought in July 2017

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Not a lot of troubleshooting because I can use my old computer but I've never had Publisher on this new laptop

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Cant think of anything, thanks

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/27/2017
Electronics Technician: Jason Jones,
 replied 10 months ago
Jason Jones
Category: Consumer Electronics
Satisfied Customers: 19,476
Experience: IT Consultant at Myself
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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