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Bought a Sentry Safe at an Estate Sale. The door was

accidentally closed with combination inside...
Bought a Sentry Safe at an Estate Sale. The door was accidentally closed with combination inside. It is about 18 inches wide 24" tall. Has a combination and handle on door. It is black with decorative gold trim around it
JA: What's the make/model of your device? How old is it?
Customer: I have failed to find it. I wonder if it was painted over it.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The safe was open, and someone closed it accidentally. They tried to remember the combination, but obviously didn't. I called locksmith and he would charge $400. I am a 77 year old widow. Cracking safes are not in my bag of tricks.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: That is all I know. I can send a picture of safe. I have looked on the side, by the hinge and on the bottom but did not find model and serial number
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Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
9/26/2017
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 20,752
Experience: 10+ years
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Consumer Electronics Question

You can request a new combination code online here: https://replacements.masterlock.com/lost-combo

or you can call over the phone at 1-***-***-****

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Ask Your Own Consumer Electronics Question

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.

You can request a new combination code online here: https://replacements.masterlock.com/lost-combo

or you can call over the phone at 1-***-***-****

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Ask Your Own Consumer Electronics Question

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
I see I have been charged on my credit card for your help. I still have not talked to anyone. The site you gave me asked for serial and model numbers which I DO NOT HAVE and I said as much in my initial request. How can I rate you? I have had no help.

Did you call the phone number listed above?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
I will rate this site, not the expert. Nobody has answered my ORIGINAL question. WITHOUT SERIAL OR MODEL NUMBER OR COMBINATION, HOW CAN I GET IN SAFE?
Customer reply replied 1 month ago
I can send photo if you will provide email address.

Did you call the phone number listed above?

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
I called and she sent me to a site that asked for serial and model number again!

Unfortunately, you will need the serial number then if Sentry is requesting it.

Ask Your Own Consumer Electronics Question
Customer reply replied 1 month ago
That is impossible. I bought the safe at an estate sale. It was accidentally closed with combination inside. I should have been told it was impossible without serial snf model number

I apologize that the estate sale did not tell you that you could not reset the combination without the serial number.

Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 20,752
Experience: 10+ years
Verified
Josh and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
I doubt they knew it. A church was handling it. You need not apologize for them. But I would think prof
Customer reply replied 1 month ago
Professionals would be aware of this.
Ask Josh Your Own Question
Josh
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 20,752
20,752 Satisfied Customers
Experience: 10+ years

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