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When I answer my phone, it immediately goes blank. I cannot…

Customer Question
When I answer my...

When I answer my phone, it immediately goes blank. I cannot hear caller and they cannot hear me

Technician's Assistant: How old is the phone?

6 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

1 month approximately

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Model #KY-TG674SK

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
9/26/2017
Electronics Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,361
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Electronics Technician: Nathan, Engineer replied 10 months ago

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

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