Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Are you knowledgeable about xm satelite radio? It was in my…

Are you knowledgeable about...

Are you knowledgeable about xm satelite radio?

Technician's Assistant: What's the make/model of your device? How old is it?

It was in my 2009 infiniti and over the last few months it loses connectivity more often and consistently in the exact same locations such as driving under trees.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Several months. I have had my unit refreshed several times. Contacted Siriusxm support and just picked my car up from Infiniti dealership after they looked at antenna connects etc. and said everything looks good

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I think that is it

Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 18 minutes by:
9/26/2017
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,739
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

The tuner for Sirius/XM satellite is probably failing. That explains the fading out while under heavy tree cover or foliage. Gradual failure to 'lock on' to signal explains the increased sensitivity to tree cover.

Refreshing has been tried, so that's not it. The antenna connection has been checked too, so that's not it.

If your XM radio is from a 2009 car, I doubt it is within warranty. But it will need either servicing or replacing, by the sound of it. Especially the 'tuner' part of it, that locks onto and tunes in the radio signal from the antenna.

Do you need any further advice on this matter? if so, let me know. And if this answers your question fully and well, I would appreciate a rating for my work, please.

Ask Your Own Consumer Electronics Question
Customer reply replied 9 months ago
In talking more with siriusxm they mentioned it might be a module inside that may need to either be replaced or rewired. Either one of those requires taking it back in to Infiniti or some other entity to pop my dash and communicate with siriusxm. Don't know what else to do

Admittedly, that is the situation. Such satellite radios, unless they had an accessory tuner module added in (which you would see, and probably know about, under the dash - kind of a small box with a cord to it and a cord from it - ) have to be removed from the dash and serviced by a special servicer, for this sort of problem, unfortunately.

Do you need direction to such a servicer, or will going with whatever your Infinity dealer provides be OK?

Ask Your Own Consumer Electronics Question
Customer reply replied 9 months ago
Don't know who else to go to?

I don't know your geographical region. If you could let me know, I can suggest where else you might take this problem for fixing and servicing the XM Satellite radio's electronics.

Ask Your Own Consumer Electronics Question
Customer reply replied 9 months ago
Houston Tx

OK... hopefully not the region that was really heavily rained on by the recent hurricane.

I am seeking information for that region...

Ask Your Own Consumer Electronics Question

These are highly rated, and esp. if your Infiniti dealership can do more for you than dismount and disconnect the XM radio from your vehicle's dash, they should be able to help you with the XM radio's repair:

Texas Car Stereo & Texas Electronics

*****/p>

Houston, TX 77077

(###) ###-####/p>

or

Mobile One

13469 Southwest Freeway
Houston TX 77074
Tel:(###) ###-####/p>

or

River Oaks Car Stereo

*****/p>

Houston, TX 77027

(###) ###-####/p>

or

Audio Express

*****br />Houston TX 77075
Tel:(###) ###-####/p>

or

King Car Stereos

*****/p>

Houston, TX 77016

(###) ###-####/p>

or

Car Audio Outlet

6322 Gulf Fwy

Houston, TX 77023

(###) ###-####/p>

I hope one of these can provide the repair needed for your XM Satellite Radio.

If this answers your question, please indicate your willingness to rate my work on this case and my answers.

Ask Your Own Consumer Electronics Question
Customer reply replied 9 months ago
I agree

OK. Thank you, ***** ***** luck! Before you go, please rate my answer, using the five-star JustAnswer page interface on http://www.justanswer.com/car-electronics/apb1p-knowledgeable-xm-satelite-radio.html

or just replying with your rating - a five-star rating best expresses appreciation of the work I have done. Thank you again.

Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,739
Experience: 8+ years of professional experience
Verified
Russell H. and 87 other Consumer Electronics Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Service Tech
Category: Consumer Electronics
Satisfied Customers: 12,739
12,739 Satisfied Customers
Experience: 8+ years of professional experience

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

12,739 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,614 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,381 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
My satellite radio has been saying no signal for the last
my satellite radio has been saying no signal for the last month any ideas? Sometimes it will seem like it will work for 2 seconds and I hear music and then it stops.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I replaced my 2014 Buick Enclave factory non-navigation
I replaced my 2014 Buick Enclave factory non-navigation radio, with an identical, genuine Delphi GM factory radio that DOES HAVE navigation. It works perfectly! I decided that I want to add XM traffic… read more
Russell H.
Russell H.
Service Tech
12,739 satisfied customers
My Siriusxm satellite in my 2007 Lexus RX 350 works sometimes
My Siriusxm satellite in my 2007 Lexus RX 350 works sometimes and sometimes it doesn't. The FM/AM radio, CD player always work. The "fix" is usually to turn the car off, remove the key, and start it b… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a car radio that has a satellite capability. I hate
I have a car radio that has a satellite capability. I hate that I have to pay a monthly fee to SiriusXM when I don't listen all the time and only once a month do I take a drive more than my 15-minute … read more
Russell H.
Russell H.
Service Tech
12,739 satisfied customers
I purchased a 2014 GMC Sierra pickup almost a yr ago with factory
I purchased a 2014 GMC Sierra pickup almost a yr ago with factory XM. Almost immediately a signal stating check XM antenna appeared. Took to dealer 4 times to no avail. Works at times for short time. … read more
Russell H.
Russell H.
Service Tech
12,739 satisfied customers
2009 Honda Odyssey VIN: 5FNRL387X9B042238Panasonic 39100-SHJ-A820I
2009 Honda Odyssey VIN: 5FNRL387X9B042238 Panasonic 39100-SHJ-A820 I want to prevent any transmission or reception of an XM satellite signal to or from the radio without affecting regular use of every… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a Delphi Roady XT XM sat. radio. I have connections
I have a Delphi Roady XT XM sat. radio. I have connections for the power source and the antenna, but my new car does NOT have a cassette player I can plug in to get to the car speakers. It DOES have a… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
My W910 Alpine wont hold a XM radio signal every time i turn
My W910 Alpine wont hold a XM radio signal every time i turn the car off i lose the signal and have to refresh to get the signal back. Any suggestions?… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
Audi A6 Quattro: I have a 2007 Audi A6 and I want to add XM
I have a 2007 Audi A6 and I want to add XM receiver to the car. I was wondering what xm receivers and software level of the XM radio that can work , or are their multiples models of XM receivers that … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I Have theAVH-P2400BT unit in my car . Everything works great
I Have theAVH-P2400BT unit in my car . Everything works great but i have a "check antenna" light flashing with my xm radio system & now doesn't operate in xm mode called sirus they said my service is … read more
Steve G.
Steve G.
Engineer
2,358 satisfied customers
XM - SIRIUS RADIO. Getting a direct answer from XM is near
XM - SIRIUS RADIO. Getting a direct answer from XM is near impossible. Maybe an expert here knows the answer to my question. I want to purchase a new xm radio for my car and also naturally a subscript… read more
Steve G.
Steve G.
Engineer
2,358 satisfied customers
My existing radio (3TLHK0MG) has only 124 channels. I cant
My existing radio (3TLHK0MG) has only 124 channels. I can't get to NFL games in the 206-225 channels. Do I need a new radio? This unit has never been out of my home & is connected to a Bose stereo.… read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
Hi, I currently own a Denon AVR3805 and want to upgrade. I
Hi, I currently own a Denon AVR3805 and want to upgrade. I am looking at the Denon AVR3311CI or the AVR3312CI. I listen to a lot of satellite radio at home and noticed that there is a plug for a Siriu… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
I bought a used car with a Pioneer AVIC-Z1 unit installed.
I bought a used car with a Pioneer AVIC-Z1 unit installed. How do I find out the XM radio ID?… read more
Repairman1981
Repairman1981
Appliance Repair Technician
High School or GED
2,172 satisfied customers
i own an XM Satellite Radio XpressEZ, model no. 136-4267.
i own an XM Satellite Radio XpressEZ, model no.(NNN) NNN-NNNN I have it installed in a home docking station and hooked it up to my Yamaha receiver. It worked for quite a while then I upgraded my TV to… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I purchased a Nissan Altima with XM Satalite radio installed,
I purchased a Nissan Altima with XM Satalite radio installed, I allready own an AudioVox Xpress reciever that I use at home and it came with the car kit that I used in my other car. How can I hook it … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,666 satisfied customers
Location Miami, Fl Pioneer xm radio ready receiver XM
Location: Miami, Fl Pioneer xm radio ready receiver XM radio antenna CNP-1000 Where can I find a extention XM antenna CNP-1000 cable for the above receiver… read more
Josh C
Josh C
Owner
Bachelor's Degree
985 satisfied customers
Looking to activate or upgrade my 2005 745Li to use Sirius
Looking to activate or upgrade my 2005 745Li to use Sirius satellite radio. what is the process?… read more
Russell H.
Russell H.
Service Tech
12,739 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x