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Our Granddaughter was here over the weekend and logged into…

Customer Question
Our Granddaughter was here...

Our Granddaughter was here over the weekend and logged into her homework online with her school system. Now, when we try to enter certain sites we are told they are restricted. How do we remove those restrictions.

Technician's Assistant: What's the make/model of your device? How old is it?

HP NOTEBOOK 15-AY014DX. Purchased 8/5/16

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started today, she logged on Sat. Tried to remove name but could not find a way to get her name visible.

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/26/2017
Electronics Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Consumer Electronics
Satisfied Customers: 22,203
Experience: 10+ years
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Technician replied 10 months ago

Can I connect to your computer to view and fix the issue?

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