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Iam not electronically savvy --but I have a panasonic mother…

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Iam not electronically savvy...

Iam not electronically savvy --but I have a panasonic mother phone that plugs into my modem and electrical outlet ---also 3 others that plug into the electrical outlet only. Since December when we moved here my phones have been dropping calls after about 25-30 mins. I assumed this was a comcast problem and a tech has been here 3 times to solve this .. today an agent had me do various things that he used to do tech tests and said the problem is my phones. They are about 12 to 14 months old. Do you believe this could be true.

Technician's Assistant: How old is the phone?

I told you----12 to 14 months old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since dec od 2016

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 7 minutes by:
9/26/2017
Electronics Technician: GeekGal, Electronics Support Tech replied 10 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: Consumer Electronics
Satisfied Customers: 1,829
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. There are many things that contribute to dropped calls. Interference from other electronic devices (including microwaves and televisions) can cause issues. The distance from the base unit can sometimes be a problem as well. Can you tell me please what model your phones are? Also, do you have the base unit connected to a land-line or to a VOIP system?

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Electronics Technician: GeekGal, Electronics Support Tech replied 10 months ago

Apparently, you aren't online right now and I am logging off for a bit so I will re-open your question to other experts. Have a nice day!

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Electronics Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,357
Experience: Engineer
Verified

It is much more likely that this is a comcast problem (despite what they may tell you) than a panasonic problem. Could you tell me the model number of your phone, it will be printed on the main base station (mother) and starts with kx-tg.

Also do you have any other phone there, just a regular corded or wall phone? If possible, the next best step here is to take another phone (not part of the panasonic system), connect it to the modem directly, and make a few extended calls to see if those drop at all. Let me know the results, when you have a chance.

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