Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

Is there a software upgrade for VideoCam Suite 3.5 suitable…

Customer Question
Is there a software...

Is there a software upgrade for VideoCam Suite 3.5 suitable for Windows 8.1

Technician's Assistant: What's the make/model of your device? How old is it?

Panasonic SDR-S71 camcorder approximately 8 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The software disc will not load

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

The software worked ok on Windows 7

Submitted: 10 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 34 minutes by:
9/26/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

It is marked as compatable with windows 8 so it should work with windows 8.1

What exactly happens when you try to install it?

Please let me know

Ask Your Own Consumer Electronics Question
Customer reply replied 10 months ago
IT WILL NOT LOAD
Customer reply replied 10 months ago
The software will not load on windows 8.1 Is there a program that will support this camera?
Electronics Technician: Richard, Customer Service replied 10 months ago

Can you tell me the error you get when it fails to load please?

Ask Your Own Consumer Electronics Question
Customer reply replied 10 months ago
I don't get an error, it just appears that it will not talk to windows 8
Customer reply replied 10 months ago
Is there a solution?
Customer reply replied 10 months ago
far I have paid $46 for no solution ??
Electronics Technician: Richard, Customer Service replied 10 months ago

I need more detail from you please....

Tell me exactly what happens when you try to install it

Ask Your Own Consumer Electronics Question
Customer reply replied 10 months ago
I get a response that the O S does not support this application. Even if it is installed it may not operate correctly.
Electronics Technician: Richard, Customer Service replied 10 months ago

ok, instead of double clicking the icon to run it, right click it and choose Troubleshoot compatability

Follow the steps there and tell me if it then installs please.

Ask Your Own Consumer Electronics Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years fixing Electronically devices

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Russell H.

Russell H.

Service Tech

4,832 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,619 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

1,394 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,248 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
I lost my videocam suite 2.0 software disc for sdr-T50
i lost my videocam suite 2.0 software disc for sdr-T50 CAMCORDER so i can install on a new computer … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
I have a panasonic videocam suite 2.0, but it is not
I have a panasonic videocam suite 2.0, but it is not compatible with my toshiba window 10. I am unable to download. What is the solution? Up … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
Second opinion] I have a panasonic videocam suite 2.0, but
Second opinion] I have a panasonic videocam suite 2.0, but it is not compatible with my toshiba window 10. I am unable to download. What is the solution? Up… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I HAVE CAM CORDER # SDR-H40P/PC .THE CD SAYS USE WINDIWS
I HAVE CAM CORDER # SDR-H40P/PC .THE CD SAYS USE WINDIWS VISTA I HAVE WINDIWS 7 … read more
Richard
Richard
Customer Service
IT Manager, Consultant
47,537 satisfied customers
I need Panasonic video cam suite 3.5 camcorder to get
i need Panasonic video cam suite 3.5 for my camcorder to get the videos off of it. I have called customer service and there is no way to get the disc from them. How can I get a download version? I tri… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
i HAVE A PANASONIC sdr-h85p and I have lost my disc how can
i HAVE A PANASONIC sdr-h85p and I have lost my disc how can I download the videocam suite 3.0.… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
I have version 19.0 of the digital camera solution disk....I
I have version 19.0 of the digital camera solution disk....I have just bought a new Dell with microsoft 8.1 and understand that 8.1 doesn't accept this disk. What can I do to be able to upload my phot… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,832 satisfied customers
I have a SDR-H40P camera came with VideoCam Suite 1.0 which
I have a SDR-H40P camera came with VideoCam Suite 1.0 which will not run with Win 8. VideoCam Suite 2.0 does not list H40P cameras. How do I upgrade the software?… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
How can I upgrade my Panasonic MotionDV STUDIO 5.E LE for DV
How can I upgrade my Panasonic MotionDV STUDIO 5.E LE for DV for Windows 7 Thank you Pierre [email protected]… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an SDR-S50 camcorder and have lost the Videocam Suite
I have an SDR-S50 camcorder and have lost the Videocam Suite 2.0 software disc. Do I need this disc to be able to read my video clips off the hard drive. the clips did not go onto the card for some re… read more
TV Tech1
TV Tech1
Associate Degree
4,544 satisfied customers
i have a Panasonic NV-GS150 Camcorder. Where can i download
i have a Panasonic NV-GS150 Camcorder. Where can i download a driver to enable me to transfer film from the camera to my computer?… read more
Midhun Mohan
Midhun Mohan
Electronics Engineer
Bachelor's Degree
32 satisfied customers
I have a Panasonic DMR-E20 video recorder, when I try to copy
I have a Panasonic DMR-E20 video recorder, when I try to copy VHS to -R DVD the DVD will not play on any other player but the DMR-E20 I was told it might be too old I also have a SRD-S7 camcorder that… read more
Louie
Louie
Technician
Associate Degree
4,619 satisfied customers
we have a SDR-H81 and our PC has Windows 7, can we use the
we have a SDR-H81 and our PC has Windows 7, can we use the camcorder on this ver of windows… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
we just bought the Panasonic SDR-H80 and the Video cam suite
we just bought the Panasonic SDR-H80 and the Video cam suite 2.0 does not work on our netbook that has Windows 7 starter. We travel with the netbook and would like to back up our camcorder hard drive … read more
James B
James B
Level 3 support
Associate Degree
32 satisfied customers
Hi I have just bought a SDR-H80 camcorder i am useing an
Hi I have just bought a SDR-H80 camcorder i am useing an LG with an intel core pc the software i received tells me it is compatable iam using windows 7 can you help me to acquire the correct software.… read more
Russell A.
Russell A.
Satellite Technician
Vocational, Technical or Trade Scho
4,514 satisfied customers
I recently bought an SDR-S100 camcorder off ebay, used but
I recently bought an SDR-S100 camcorder off ebay, used but in good condition. However the seller did not send the software MotionsSD Studio or a cable, and PayPal will not refund my money. How can I g… read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
hi ive just purchased a panasonic sdr h79 x70 zoom camcorder.
hi i've just purchased a panasonic sdr h79 x70 zoom camcorder. i don't have an sd card yet so i'm recording onto camcorders hard drive. i have loaded video cam suite 2.0 onto my computer (dell inspiro… read more
santosh.k
santosh.k
Master's Degree
20 satisfied customers
I own a Panasonic SDR-H40 camcorder and have installed the
I own a Panasonic SDR-H40 camcorder and have installed the VideoCam Suite software, which came with it. However, when I try to open it, I keep getting the response, Runtime Error, Program C:\Program F… read more
Steve
Steve
Bachelor's Degree
156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x