Consumer Electronics

Electronics Repair Questions? Ask an Electronics Technician

Ask an Expert,
Get an Answer ASAP!

I have a Panasonic KX-TGF372 I have a Panasonic KX-TGF372. I…

Customer Question
I have a Panasonic...

I have a Panasonic KX-TGF372 I have a Panasonic KX-TGF372

Technician's Assistant: What's the make/model of your device? How old is it?

I am connected with xfinity through a cable box. I live in a old 1750 stone house and I can not answer a phone upstairs. The cable people told me that I need a stronger phone. Give me your opinion. The phone will ring upstairs but I can not talk. The model is less than 1 year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I have it. I did have a phone line that was hard wired. Then we connected it with the cable box. Now I can not answer the phone upstairs.

Submitted: 8 months ago.Category: Consumer Electronics
Show More
Show Less
Ask Your Own Consumer Electronics Question
Answered in 6 minutes by:
9/22/2017
Electronics Technician: Greg A., Engineer replied 8 months ago
Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 9,524
Experience: Engineer / Consultant
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Can you SUCCESSFULLY answer calls with the handset that is NEAR the base unit (assuming it is "downstairs")?

2) If you MOVE the upstairs handset downstairs, can you SUCCESSFULLY answer calls with that handset?

3) WHERE is the MAIN BASE station located RELATIVE to the upstairs handset (far away, directly overhead, etc.)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
1 yes
2 no
3 downstairs 50 feet away
Electronics Technician: Greg A., Engineer replied 8 months ago

OK - since the answer to question 2 was no, may I ask if the upstairs handset can be taken downstairs - placed in the main base and left there for a minute or two - and then TESTED to see if it can be used DOWNSTAIRS to successfully MAKE and RECEIVE CALLS?

And at the same time, can the downstairs handset be taken upstairs, and successfully used there - to MAKE and RECEIVE CALLS?

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
Will have to come that.
Electronics Technician: Greg A., Engineer replied 8 months ago

"Will have to come that."

I'm not sure what that means - can you explain?

Ask Your Own Consumer Electronics Question
Customer reply replied 8 months ago
When the phone is upstairs it tells me it has no link. I tool the downstairs phon
E up it does not work. When I brought the upstairs phone down it works. The problem is the upstairs phone is top far away from the cable modem. Is there a phone that would work when plugged in that can be further from the modem
Electronics Technician: Greg A., Engineer replied 8 months ago

Hi again,

What I believe the "real issue" might be is that the "radio frequency transmissions" - between the handset(s) and the main base unit can not "penetrate" the ceiling/flooring material - between the lower and upper floors.

You MAY be able to "fix this" by placing the MAIN BASE at a different location - which should be "centrally located" in the house, most likely near the staircase.

This could be either upstairs OR downstairs, depending on where the closest phone jack is.

You MAY also be able to connect the Comcast connection to the existing inside phone wiring - and then connect a different phone to the upstairs phone jack. That assumes that there are phone jacks both upstairs and downstairs - that are already part of the inside wiring.

And there MAY be another solution - which is to purchase and install the Panasonic "Range Extender" - most likely near the top of the stairs - so that the cordless signals can be "repeated" between the downstairs and upstairs areas.

The model of the Range extender is KX-TGA405 and you MAY be able find them locally. If not, you can find them listed on Amazon. I have a link to the listing for that device here --> http://amzn.to/2xud3BQ

Please let me know if any of the above steps can be tried and the results.

Thanks, ***** *****

(im)

Ask Your Own Consumer Electronics Question
Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Consumer Electronics Question
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Consumer Electronics
Satisfied Customers: 9,524
9,524 Satisfied Customers
Experience: Engineer / Consultant

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache.

VMUnited States

I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all.

WindyUSA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Engineer and electronic enthusiast for more than 12 years.

228 satisfied customers

I am here to help you!

Steve G.

Steve G.

Engineer

2,358 satisfied customers

VP of electronic repair company. Audio nut since 1974. Home Theater advisor. Vinyl holdout!

Russell H.

Russell H.

Service Tech

4,653 satisfied customers

8+ years of professional experience

Louie

Louie

Technician

4,605 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Greg A.

Greg A.

Engineer

9,524 satisfied customers

Engineer / Consultant

Rod

Rod

Systems Engineer

1,319 satisfied customers

FCC Commercial Licenses, BSCS, ASEET, 40+years Electronics & Communication Systems

Martin

Martin

Engineer

1,247 satisfied customers

16 years, include works in aluminium plant, industrial machinery, military weapons, programming

< Previous | Next >

Related Consumer Electronics Questions
how can i unlock a kenwood kvt 512
how can i unlock a kenwood kvt 512… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
The only thing that works on my Crosley CR66 is the radio.
The only thing that works on my Crosley CR66 is the radio. No CD, Phono, no tape etc. So sad...Can anything be done?… read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
We have an older version of genie garage door openers. It
We have an older version of genie garage door openers. It is a 1/2 HP genie screw drive. I am trying to program a new remote and cannot find the learn button. We have taken the front and the back off … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Ihave a Sony ICF-2010 World Band radio that needs repairs. I
Ihave a Sony ICF-2010 World Band radio that needs repairs. I live in Frederick MD. Where can I take it? … read more
Harry
Harry
1,672 satisfied customers
I am an amazon customer, but received an Alexa radio from
I am an amazon customer, but received an Alexa radio from someone else, who did not buy this radio at amazon. I looked up the instructions, but have not been able to connect through the internet. I am… read more
Harry
Harry
1,672 satisfied customers
Why does my radio work an fm but not on am. Panasonic
Panasonic CQ-Cx160U. I just put it in and I also replaced the antenna … read more
Electrotech2017
Electrotech2017
Audio and Video Technician
Vocational, Technical or Trade School
181 satisfied customers
Even turn on the radio or the. Cd player's a Bose double
cd player's a Bose double decker radio and 4 track cd player … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
I have a sangean ats803a shortwave radio and need the
Second opinion] I have a sangean ats803a shortwave radio and need the operating manual. All the web sites I get sent to have viruses attached to them. I need one directly from the manufacturer. Can yo… read more
Martin
Martin
Engineer
Bachelor's Degree
1,247 satisfied customers
Yaesu FRG-7 replaced the RF FET radio still does not work.
Yaesu FRG-7 replaced the RF FET radio still does not work. With LSB you can get some AM signals but still no intelligible signals??? Is T201 the problem? The core was screwed all the way into IF can b… read more
Russell H.
Russell H.
Service Tech
Vocational, Technical or Trade Scho
4,653 satisfied customers
Pease I am look for the emcambling or archer radio am from
pease I am look for the emcambling or archer radio am from 1973 and I can't find it … read more
Harry
Harry
1,672 satisfied customers
I have a pioneer deh-4800mp I have power to the radio but it
I have a pioneer deh-4800mp I have power to the radio but it will not light up when I turn it on … read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
13,664 satisfied customers
My radio will not come on. ILuv, i168, HD)Radio. It's a
Everything I could think of, I just don't have s clue. The clock still works fine. … read more
Eldon
Eldon
BS
213 satisfied customers
My brand new $200.00 radio won't pick up a radio station
My brand new $200.00 radio won't pick up a radio station unless I hold the antenna . Model no. DCR025 … read more
Greg A.
Greg A.
Engineer
9,524 satisfied customers
WHEN THE NUTONE INTERCOM STOPS WORKING AND THE WINDOW READS
WHEN THE NUTONE INTERCOM STOPS WORKING AND THE WINDOW READS IC OR 1C , WHAT DOES THAT MEAN ? STEVE CROPPER… read more
Greg A.
Greg A.
Engineer
9,524 satisfied customers
I own a crosley songwriter cd recorder. The cd door opened
I own a crosley songwriter cd recorder. The cd door opened a few times in the beginning but has failed to open since although sometimes it sounds like it is trying. What should I do? Is there a repair… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
how can i unlocked my kenwood ddx512 i bought the car with
how can i unlocked my kenwood ddx512 ? i bought the car with it already installed my battery died and i cant find the last owner to get the code ..please help...… read more
Rahul P.
Rahul P.
Bachelor's Degree
576 satisfied customers
I have a La Crosse Technology radio controlled clock Model:WT-3101
I have a La Crosse Technology radio controlled clock Model:WT-3101 which will not set itself correctly. When I reset it manually , it always changes to four hours off.… read more
Greg A.
Greg A.
Engineer
9,524 satisfied customers
how can you fool a scram braclet
how can you fool a scram braclet… read more
James W
James W
Account Executive
Bachelor's Degree
2,959 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x