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I just got this B500. Put the batteries in, SD card in. It…

Customer Question
I just got this...

I just got this B500. Put the batteries in, SD card in. It worked for a little while but now when I turn it on it just says "turn camera off and on again" Thats all I can get out of it.

Technician's Assistant: What's the make/model of your device? How old is it?

B500, uhhh. I dont know

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just got it today

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Troubleshooting manual says restart it, but that does nothing

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 5 minutes by:
9/22/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Can you remove the battery please then hold the shutter button down for 60 seconds then release.

Wait 5 minutes, put the battery back in and try to turn it on.

Tell me please if it now starts

Thank you

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Customer reply replied 10 months ago
remove all the batteries and hold the shutter button down? Is there an internal battery?
Electronics Technician: Richard, Customer Service replied 10 months ago

Correct and no there is no internal batter.

This procedure drains all power from the mainboard, it is referred to as a hard restart

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Customer reply replied 10 months ago
nope, that didn't do it. It says Turn the camera off and then on again
Customer reply replied 10 months ago
hey are you there?
Electronics Technician: Richard, Customer Service replied 10 months ago

ok, I want to rule out if the lens assembly has jammed.

Can you get something that vibrates such as an electric razor

And turn the camera upside down, place it on the device so it vibrates and power it on and off up to 10 times

Let me know if it then functions.

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Electronics Technician: Richard, Customer Service replied 10 months ago

yes I am still here, I just needed a minute to finish typing out the instructions I just sent you

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Customer reply replied 10 months ago
serious?
Electronics Technician: Richard, Customer Service replied 10 months ago

Sorry.. what do you mean with serious? That I needed some time to type out the message?

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Customer reply replied 10 months ago
I just took the lense cover off and now it works. That was the stupidest $35 I ever spent
Electronics Technician: Richard, Customer Service replied 10 months ago

Having the lens cover on would not cause the error of turning the camera off and on again.

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Customer reply replied 10 months ago
no I meant you seriously want me to hold something that vibrates against the camera. Well that healed it anyway. I mean taking the lens cover off. It works now.
Customer reply replied 10 months ago
cuz the lens pops out a little bit when you turn it on and having the lens cover on prevents that. You can pass that on to your next client.
Customer reply replied 10 months ago
I'm just gonna charge you $19.99 for that solution. You can reimburse my card.
Electronics Technician: Richard, Customer Service replied 10 months ago

yes, virbrating the camera can get the lens assembly to unjam, it has resolved the issue countless times

You need to speak to customer service regarding costs.

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Customer reply replied 10 months ago
Just messing with you Richard. Thanks for the help. I guess I should buy a vibrator for future issues.
Electronics Technician: Richard, Customer Service replied 10 months ago

ok.. sorry I get some customers replying in very hostile ways, failing to understand I cannot see the camera so work from the most common causes down.

But trust me on the vibration, especially if you ever get sand inside it, it can cause the assembly to jam and the solution will resolve it in a lot of ways.

LEt me know if you need anything else.

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Electronics Technician: Richard, Customer Service replied 10 months ago

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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