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Our home telephone will call out ok but if you answer an…

Customer Question
Our home telephone will...

Our home telephone will call out ok but if you answer an incoming call it will answer and then go dead in two seconds. The phone is a KX-TG6531.

Technician's Assistant: How old is the phone?

Several years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just started today. We unplugged the base unit for a minute and it didn't help.

Submitted: 10 months ago.Category: Consumer Electronics
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Answered in 3 minutes by:
9/21/2017
Electronics Technician: Richard, Customer Service replied 10 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome
Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

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Customer reply replied 10 months ago
Did not fix the problem!
Electronics Technician: Richard, Customer Service replied 10 months ago

If you make a call out, do you get the same issue?

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Customer reply replied 10 months ago
Can not afford the extra money
Electronics Technician: Richard, Customer Service replied 10 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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Customer reply replied 10 months ago
There is no problem with calling out.
Electronics Technician: Richard, Customer Service replied 10 months ago

Does it happen on all handsets or only one in particular?

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Customer reply replied 10 months ago
On both of them.
Electronics Technician: Richard, Customer Service replied 10 months ago

What are you connecting to for a phone line? A modem from your provider?

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Customer reply replied 10 months ago
Connected to Comcast modem. The computer and tv are also and there is no problem with them
Electronics Technician: Richard, Customer Service replied 10 months ago

Thanks

remove the power to the modem please, wait 5 minutes, connect the power to the modem, wait 5 minutes and then test if it then cuts out.

Let me know the results please

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Customer reply replied 10 months ago
If I disconnect the modem from power it may take 30 minutes to come back up. This has been no help at all, how do I get my money back since this has been no help at all.
Electronics Technician: Richard, Customer Service replied 10 months ago

But you do not know if it has helped or not until you do the instructions?

But regardless you go here to get your refund

ww2.justanswer.com/help/how-can-i-request-refund-0

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