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I own a number of Model KX-T7030 phones. Two have just

Customer Question
I own a number...

I own a number of Model KX-T7030 phones. Two have just "died". Any thoughts?

Technician's Assistant: How old is the phone?

20yrs. or so.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just happened two weeks ago. Have tried nothing.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Not really.

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 1 minute by:
9/20/2017
Electronics Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,433
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Have you done any testing with these phones? Ie: Take a dead one and plug it into a wall jack where one of the others is working, does it come back to life?
If you plug a working one into the dead ones wall jack, does it continue to work?

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Customer reply replied 11 months ago
I have tried both and the jacks are good as are the other phones.
Electronics Technician: Nathan, Engineer replied 11 months ago

Thank you for confirming,

when you tested the jacks, did you test another cord as well?

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Customer reply replied 11 months ago
Your response is useless. Also, I do not intend to pay for a phone call since I did not receive one.
Electronics Technician: Nathan, Engineer replied 11 months ago

I was simply asking if you had tested another cord on the dead phones. It is possible for those cords to develop breaks or shorts and testing the cord is a next step.

You were not charged for a call as one was neither requested nor accepted. You did pay for the chat service here, where I am trying to help you but I am asking you to please confirm the functionality of the phone cords if you are able to do so.

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