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Bought new phones yesterday, 5 years, Cab barely hear

Customer Question
Bought new phones yesterday ...

Bought new phones yesterday

Technician's Assistant: How old is the phone?

5 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Cab barely hear ...unfortunately new phones don't work in old base

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Please connect me ...bewildered

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 17 minutes by:
9/19/2017
Electronics Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Consumer Electronics
Satisfied Customers: 31,462
Experience: Engineer
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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