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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
It may have, all an alignment issue or a firmware issue, we are ruling out the latter first
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
Niot always, depends on where the stains where, but I got you cleaning the prinhead as this would make thenm horizontal, you sure you got all ink out of the area the ink goes into?
Did you leave anything in it when you cleaned? Can you remove the ink and replace it again please?
Remove the power to the printer, leave it for 5 minutes, connect the power and tell me how it then prints please.
How did you go with the last instructions?