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Don't know if you can assist, New sony Bravia x700D, 49

Customer Question
Hi, don't know if...

Hi, don't know if you can assist

Technician's Assistant: What's the make/model of your device? How old is it?

New sony Bravia x700D, 49 INCHES bought at Bestbuy Canada but for use in Nigeria, West Africa. Voltage is 110v - 240V which is perfect for Nigeria to my surprise, i plugged in the TV for the first time and after the set up, the TV was ON for 5mins and shut down i removed the plug and wait for 2 mins. plughged it back, it was on for 5mins again and shuts down. it's been a recurring thing and i son't know what to do can you advise?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For 2 days now. i tried using stepdown transformer, same thing happened

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

After being ON for 5mins, there usually comes a buzzing sound 'shhhhhhhhh' sometimes makes the screen freeze before it shuts down that is all for now. i will be grateful if you can advise

Submitted: 11 months ago.Category: Consumer Electronics
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Answered in 4 minutes by:
9/19/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Consumer Electronics
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

When it shuts down, is the standby light still on or flashing?

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