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John
John, Engineer and electronic enthusiast for more than 12 years.
Category: Consumer Electronics
Satisfied Customers: 227
Experience:  I am here to help you!
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Have a great Samsung Smart TV H4500 Model. It recently got

Customer Question

Hi I'm Sandy and have a great Samsung Smart TV H4500 Model. It recently got all unplugged when I had a carpet installed. I think all the hook up parts are here. I cannot find the manual, am not technically oriented and am afraid to re-hook it up. I've gone on line and don't know what I'm looking for,
JA: Has your Samsung done this before? And can you guesstimate how old it is?
Customer: It's one year old. There is nothing wrong with it, it's just been all unhooked and I don't know where to put what to hook it up again
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Only a search for a manual. It's been unhooked for a week. I just need the right diagram to connect the parts or else to have a TV repairman come do it fore me, I was hoping to get it up to catch the Ken Burns documentary this week on Vietnam.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Know I think that's the story. Thanks
Submitted: 1 month ago.
Category: Consumer Electronics
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
Hi, Phone call tonite please.(###) ###-#### For coaching to re-hook up Samsung Smart TV H4500
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...Samsung Smart TV..."
And is the TV directly connected to an antenna or cable feed?
Or is there a cable box or even a satellite receiver?
Or some other device(s)? ...Internet connection?

If yes, please describe how these devices are connected to the TV using what kind of cable(s).

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Customer: replied 1 month ago.
Hi Louie, The full TV model number isUN28H4500AFXZA. I believe that it is cable TV. I use TIme Warner Cable Service now called Specturm.
Expert:  Louie replied 1 month ago.

Appreciate the additional information.

Is there a cable box from Spectrum?

And yes on the phone call soon as the system has cleared the "Status: ... failure"
Can you please check on your end?
...and contact Customer Service?

Customer: replied 1 month ago.
Hi. Can't get back to you on Just Answer website. Can you phone me
Expert:  Louie replied 1 month ago.

Yes on the phone call. However, the system reported a second "Status: ... failure" hence the phone call ca not be initiated.